Refund policy

Made on demand

Arrogant Bastards garments are produced after you order. We do not offer voluntary returns or exchanges for a change of mind, or for a size or colour selected incorrectly when ordering. Please check the size guide and your order details before checkout. This does not affect any statutory right to cancel or return your purchase.

Damaged, defective or incorrect items

If your garment arrives damaged, has a manufacturing or embroidery defect, or differs from the item you ordered, email arrogantbastards.client@gmail.com promptly with your order number, a description of the issue and clear photos.

Please report quality issues within 30 days of receiving your order. Depending on the issue, we may request photos of the size label, garment measurements or packaging. Once a covered issue is confirmed, we will arrange a replacement at no extra cost or a refund. A physical return is generally not required for these quality claims; contact us before sending anything back.

Lost parcels

Report a suspected loss promptly and within 30 days of the estimated delivery date. We may need to verify your address and check with the carrier. A confirmed, covered loss in transit qualifies for a replacement at no extra cost or a refund. A parcel marked as delivered requires investigation and is not automatically eligible for a free replacement.

Incorrect addresses and unclaimed parcels

If a parcel is returned because the address supplied was incorrect or it was not collected, additional shipping charges may apply. Contact us promptly to discuss any available reshipment.

Your legal rights

Mandatory cancellation, return and conformity rights take precedence over this policy and are not limited by our 30-day claim periods.

In the European Economic Area and the United Kingdom, a 14-day cancellation right may apply to goods that are not genuinely personalised. Made-on-demand production does not automatically remove an applicable cancellation right.

For orders delivered in Brazil, customers may request cancellation and a refund within 7 calendar days of receiving their order.

Refunds

We will confirm the outcome of your claim and, where a refund is due, its processing details. Bank or payment-provider processing times may vary.